Mostplay BD's Privacy Policy — Your data is safe with us

Mostplay BD (https://mostplaybd.ws) is an international-standard online gaming platform built for players in Bangladesh. We believe privacy is a fundamental right — and protecting that right is our responsibility.

This privacy policy explains what information Mostplay BD collects, how it is used, who it may be shared with, and what measures we take to keep your data safe.

By visiting the Mostplay BD website, creating an account, or using any of our services, you fully agree to this Privacy Policy. This policy is part of our Terms & Conditions An integral part.

Mostplay BD only collects information that is genuinely necessary to provide its services. Below is a detailed breakdown across three main categories:

We never store your password in plain text — it is always kept as an encrypted hash. Full payment card details are also never stored on our servers.

Mostplay BD uses your information only for specific, legitimate purposes. Our primary reasons for using your data are:

• Account management: For registration, identity verification, and account security.
• Service delivery: To process gaming services, deposits, withdrawals, and bonuses.
• Customer support: To resolve your questions and complaints promptly.
• Fraud prevention: To detect suspicious activity and maintain platform security.
• Personalized experience: To recommend games and promotional offers tailored to your preferences.
• Legal compliance: To comply with applicable laws and regulatory guidelines.
• Service Improvement: To improve platform quality and user experience.

Mostplay BD never shares your information with third parties for marketing purposes. If you'd rather not receive our promotional emails or SMS, you can unsubscribe at any time.

Mostplay BD does not sell your personal information. However, limited data may be shared with trusted third parties in specific circumstances:

• Payment processor: Information required to process transactions with bKash, Nagad, Rocket, and similar services.
• KYC partner: Licensed verification service providers for identity checks.
• Game Provider: Gameplay-related data is shared with licensed software providers as required.
• Legal authorities: Where required by court order or government directive.
• Anti-fraud system: With security partners for fraud prevention.

In the event of a business change at Mostplay BD — such as a merger or acquisition — your data may be transferred to the new entity. You will be notified in advance if this occurs.

Mostplay BD uses cookies and similar tracking technologies to enhance your browsing experience and ensure the platform runs smoothly.

You can manage or disable all cookies except essential ones through your browser settings. Keep in mind that turning off cookies may affect how some features work.

We do not use any cross-site tracking pixels or third-party ad trackers that monitor your activity across other websites.

Mostplay BD retains your data only for as long as necessary. Different retention periods apply depending on the type of data:

• Account information: For the duration your account is active, and up to 5 years after closure.
• Financial transaction records: Up to 7 years maximum, as required by law.
• KYC Documents: Up to 5 years following account closure.
• Gaming history: For the duration your account is active and for 2 years after closure.
• Support contact: Up to 3 years after last contact.
• Cookies & session data: Based on the lifespan of specific cookies (see Section 5).

Once the retention period expires, your data is securely deleted or fully anonymized. After personal data is removed, only anonymous statistical records may be retained.

As a Mostplay BD member, you have the following rights over your own data:

• Right to Know: You may request to see what data we hold about you.
• Right to Rectification: You may request corrections to any inaccurate or outdated information.
• Right to erasure: You may request that your data be deleted under certain circumstances.
• Right to restrict processing: In certain cases, you may request that the use of your data be restricted.
• Right to Portability: You may request a copy of your data in a machine-readable format.
• Right to Object: You may object to your data being used for specific purposes.

Please note that due to legal obligations, some data may not be able to be deleted within a certain period. In such cases, you will be given a full explanation.

Mostplay BD strictly does not collect information from or provide services to anyone under the age of 18. This is a non-negotiable policy.

• Age verification is mandatory at the time of registration.
• Any account suspected of belonging to a minor will be suspended immediately.
• Parents or guardians with concerns may contact us at support@mostplaybd.ws.
• Any information about a minor collected inadvertently will be deleted immediately.

Mostplay BD has implemented industry-leading technical and organizational measures to protect your information:

• 256-Bit SSL/TLS Encryption: On all data transmissions.
• AES-256 Storage Encryption: For sensitive data stored on our servers.
• Two-factor authentication (2FA): An extra layer of security for account logins.
• Regular Security Audits: By third-party cybersecurity specialists.
• Firewall & DDoS Protection: To prevent unauthorized access.
• Staff training: Regular training and awareness programs on data protection.

That said, no online platform can guarantee 100% security. In the event of a breach, Mostplay BD will notify affected users within 72 hours and take immediate remedial action.

For any questions, requests, or complaints regarding this Privacy Policy, please reach out to our dedicated privacy team:

• Email: support@mostplaybd.ws
• Subject: Write "Privacy Request"
• Response time: Up to 30 business days

We take every request seriously and do our best to resolve it as quickly as possible. Your privacy isn't just a legal obligation to us — it's the foundation of how we do business.